Need Help? Our support team is ready to assist you with any questions about TickTick Pro. Whether you need technical support, have billing questions, or want to provide feedback, we're here to help.
1. Customer Support
📧 Email Support
General Support & Help: [email protected]
Technical Support: [email protected]
Billing & Account: [email protected]
Privacy & Legal: [email protected]
Note: All support requests including feature requests, bug reports, and partnerships should be sent to the appropriate email address above.
📞 Contact Information
Phone Support: +1 (415) 891-2357
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM PST
Emergency Support: Available 24/7 for premium subscribers
Response Time: Typically within 12-24 hours via email
Note: For technical emergencies affecting business operations, premium users can call our emergency line.
🏢 Mailing Address
TickTick Pro Headquarters
2847 Market Street
San Francisco, CA 94114
United States
2. Help Center & Resources
Quick Help Options
- Knowledge Base: Find answers to common questions and tutorials
- Video Tutorials: Step-by-step guides to master TickTick Pro
- Community Forum: Connect with other users and share productivity tips
- Privacy Policy: Learn about data protection
- Terms of Service: Review our terms
Technical Support
App crashes, sync issues, login problems, and performance troubleshooting
Billing & Subscriptions
Payment questions, plan changes, cancellations, and refund requests
Account Help
Profile settings, account recovery, data export, and privacy controls
Feature Requests
Suggest new features, integrations, and productivity improvements
3. Response Times
What to Expect
Premium Support: Upgrade to TickTick Pro Premium for priority support, live chat, and dedicated account management.
4. Before You Contact Us
Help Us Help You
To ensure we can assist you quickly and effectively, please include:
- Your TickTick Pro email address or account ID
- Detailed description of the issue you're experiencing
- Screenshots or error messages (if applicable)
- Device type, operating system, and app version
- Steps you've already taken to resolve the issue
- When the issue first occurred
Account Security
For your protection, we may ask you to verify your identity before discussing account details. We will never ask for your password via email or phone.
5. Business Inquiries
Partnership & Business Development
Enterprise Sales: [email protected]
Partnerships: [email protected]
Media Inquiries: [email protected]
Careers: Visit our careers page for current openings
Please specify the nature of your inquiry (enterprise, partnerships, media, etc.) in your email subject line.
6. Social Media
Follow Us Online
Stay connected with TickTick Pro for updates, productivity tips, and feature announcements:
Feedback Welcome: We value your input! Share suggestions, feature requests, or general feedback to help us improve TickTick Pro for everyone.